FREQUENTLY ASKED QUESTIONS
We will do our best to fulfill your expectations. Most often you will receive what is represented in the picture. We do guarantee that you will receive the roast as described. Many local roasters do custom labels and packaging. This may vary from the photo that was taken of the product. If we are not able to fulfill your request, you will be directly contacted via email.
Your receipt will be generated automatically and will be sent to your provided email address. You may also log into your profile, and you will be able to review past orders.
Unfortunately, coffee can’t be returned because it is considered a perishable item. Instead GrounDiego reviews the request and will offer a partial or full refund for the product. This is by a case-by-case basis. Review the terms and conditions along with our privacy policy for more details.
Because we guarantee the freshness of each of our orders and working with our local roasters most items will not be restocked at this time. We do not sell coffee once it has passed its peak freshness as designated by the roaster. These past coffees that were provided by our subscription will be offered for individual sale during a select period. Upon an agreement with our partners, we may be able to offered extension, with a resupply of fresh coffee.
We will ship anywhere in Southern California for the fixed rate. This rate is included in our monthly subscription cost. There is an additional charge for single bag purchases. Additional charges may be added to ship outside of Southern California. We do not ship outside the continental United States. Please ensure the accuracy of your shipping address in your profile. If you are purchasing the subscription as a gift, please make sure the correct address is listed a “shipping address”.
If you are purchasing multiple subscriptions, be sure to make each subscription purchase separately and update the shipping address with each purchase.
We have by invite only a group of GrounDiego Ambassadors. This select group of individuals go out into the community and try new and local roasters. Then the owners do a secret shop to taste the coffee and experience the shop when applicable. Then the ambassadors meet and rank which coffee they prefer the most. After that GrounDiego reaches out to the owners to see if they would like to partner to distribute their selected roast.
Yes, you can! Using the “contact us” link or you can email your referral at chad@groundiego.com. If your roaster is selected your will receive a special gift from GrounDiego. This gift is limited to one time per customer and/or household and will go to the first person that recommends the location.
Login to your profile. One the left-hand side you will see a tab stating subscription. Select that time and then click on your subscription. Then click cancel, we ask for 72 hours to process your cancelation. In order not to receive your delivery for the current month’s coffee this must be completed prior to the 12th of each month. Review terms and conditions for more detailed information. If you have any other issues use the “Contact Us” tab at the top of the webpage. See terms and conditions for more information.
We work with our local roasters and set up a delivery date based on when the roast is completed. The roasts are picked up by GrounDiego and are processed to be delivered. We work with USPS and it’s programs to get the coffee delivered between 1 and 5 days for Southern California.
The industry standard for coffee to be considered fresh for it to be consumed one month after the roasting date. The coffee will be safe for consumption well after that date, but it will lose some of its flavor, when properly stored. So, the coffee you will be receiving on our schedule will typically be between 3 to 9 days from the date it was roasted, for club members it will never exceed two weeks from roasting date. Many coffees’ purchases in local stores or grocery stores are usually well past the “peak freshness”. Many larger and national roasters use a process called over-roasting in an attempt to hold flavor for a longer period of time. This can cause the “burnt” or excessive bitter taste on the coffee.
The simple answer is scale, storage, freshness, and supporting small businesses. Many of the larger coffee subscription produce coffee on a very large scale which does not guarantee the freshness of the coffee. Our roasters are local, and the coffee is only stored for a very limited time.
Our goal is to support and promote our local coffee roasters and shops. Because just like with produce fresh coffee is better coffee. And we want to make sure that our partners get to put their best foot forward and you can get the freshest coffee that you can.